Frequently Asked Questions

Q: What Are Your Hours?

We are open 9-5pm on Tuesday, Wednesday and Thursday

Q: What Products You Sell?

Hand-poured candles

Q: Are Your products And Packaging Sustainable?

Yes! Our products are sustainably made wherever possible.

Q: Where Do You Ship Your Products?

We ship to all 50 states in the US.
Your package will arrive within 5-7 business days of processing. If there will be a significant delay in shipment of your order, we will contact you via email. 
Note: This information applies to all orders within the United States. 

Q: Do You Ship Internationally?

If you would like to order from an international location outside of the United States, please send an email to contact@la-kwa.com and we will do our best to accommodate.

Q: Can I Cancel Or Edit My Order?

If you need to edit or cancel your order, within 3 hours please email us  your order number at contact@la-kwa.com.

Q:How Can I Check The Status Of My Order?

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). If your shipment does not arrive or you have any issues, please email  contact@la-kwa.com and we'll help resolve your issue!